Last modified date: August 28, 2020.
Information We Collect
It works like this, our tool collects information associated with a specific action that the user may do on a monitored computer, using fSense. Thus, once an application or website is used and / or accessed, an event in the name of this action is generated and sent to our servers, containing various types of information, such as those illustrated below:
- Application name
- Website name (server and URL)
- Date and time of use
- Computer name
- Name of the user who performed the action
- Duration of the action
In addition, the fSense tool allows the collection of business data through existing resources in the product, such as video recording or screenshots of the screen (in these cases it is recorded from the computer itself). However, this type of information collected will only be displayed on the dashboard, if previously authorized by the account administrator (through previous configuration or any other mechanism provided), preserving, of course, the information captured there. This behavior is disabled by default. The collection of business data will only be carried out if previously approved between the parties – Licensor (fSense) and Licensee (you) – which can occur, for example, for customization of functionality requested in the product by Licensee (for example, Enteprise plan ).
Why do we collect?
One of the main proposals of the product is to provide real insights so that you can take actions in order to ensure compliance of use of computers and execution of operational work procedures, improvement of productivity, among others. That is why we collect the data mentioned so that the tool allows these insights to be provided. Without the actual actions (events and data) performed on the monitored computers, we would not be able to provide this view.
How we use information we collect
As you already know, the information captured by fSense is accessed only by you, that is, we safeguard and preserve all data obtained on the tool’s own server. We generate graphs based on your data for a better view of the facts. In compliance with current legislation, under no circumstances do we use information collected for any type of analysis or action.
Type of information we actually use
The only information we use is statistics on the use of product features to allow us to know and anticipate how to improve our features in order to provide even more value to the end user. We only use product usage statistics and, therefore, we do not use data collected from monitored computers as described in the previous section.
Your data is kept completely safe. Only the owner of the original account can see the data associated with it, which means that only you can see your own data from the monitored computers associated with the original account. That is, third parties cannot access. If you request the support of the fSense tool support, by one of the professionals trained by it and it is necessary to access it to one of your computers, it will only be done with your express authorization / agreement.
How do we protect your information
All collected data are sent in encrypted form (HTTP over SSL). We transfer data completely securely so that third parties cannot access it. We use digital certificates issued by well-known security authorities to provide this encryption. In addition, confidential data, such as your login password, is also stored in encrypted form. The data display is for the account owner only, that is, only you can see your own data. The ‘desktop agent’ application is also signed to ensure credibility and security in such a way that the operating system can know the application’s source provider.
All data collected is stored on Amazon’s infrastructure, one of the largest cloud providers on the market, ensuring that your data will be kept securely. It should be noted that, we constantly review infrastructure, storage and processing practices, including physical security measures, to prevent unauthorized access to systems.
Therefore, we will promptly post any changes to this policy on this page. If the changes are substantial, we will notify you in the best way (either by e-mail, via the system, telephone contact, among others).
“We keep your personal information private and secure – and put you in control” – fSense