FAQ
fSense Product
What is the fSense product?
fSense is a results-focused monitoring platform that allows you to monitor workstations and understand what employees are actually doing. The collected information is available on an online dashboard, enabling you to understand:
- Productivity gaps.
- Processes executed to complete tasks inherent to the work being done.
- Inappropriate behavior.
- Real-time visibility of what employees are actually doing.
- Underutilized workforce.
- Improper use of work tools.
- Operational execution gaps in processes.
What does fSense monitor?
fSense monitors accessed websites and programs and presents the data in an organized way through graphs and a timeline, providing important insights into how your organization is performing.
What benefits does fSense offer for my business?
- Enable understanding of productivity, efficiency, and business quality improvements.
- Show indicators of behavior deviation and improper use of work tools.
- Provide full visibility into process execution.
- Reveal operational productivity gaps.
- Deliver workforce productivity indicators.
- Provide indicators of executed business processes.
- Allow monitoring and measurement of operational processes.
- Enable high-value insights.
- Provide a low-cost solution.
- Offer a simple, intuitive, and compliant solution.
What are the product features?
The user manual contains a complete description of the product’s features.
Plans
What is a subscription?
It is the purchase of our product through a plan.
What are the fSense plans?
The available plans are BASIC, SILVER, GOLD, and ENTERPRISE, listed on the website fsense.com. Contact us by clicking here contact@fsense.com.
What are the payment methods?
- Credit Card
- Bank Slip (Boleto)
- Bank Transfers
How does the Enterprise plan work?
It is our only plan that allows customized implementations via Customer Service, according to your specific business needs.
Is any payment required to use the free plan?
No payment is required. By creating your account, you get 14 free days to monitor up to 10 computers.
Is there a commitment period, or can I cancel at any time?
You can cancel at any time, directly through the fSense dashboard.
*The Enterprise plan may have a commitment period according to the active contract.
Can I customize the data retention period for monitored data?
Yes, but only in the Enterprise plan, which allows customizations.
How long can I use the free plan?
After creating your account, you will have 14 free days to test the service.
Account
How can the client contact the fSense team?
Through the chat available on the website or product dashboard, or by email: contact@fsense.com for general inquiries, and support@fsense.com for support.
How can the client request support?
The client can send an email directly to support@fsense.com or use the chat available on the website or product dashboard.
Is support available 24 hours a day?
Support is available from 8:00 AM to 6:00 PM, Monday to Friday, GMT-3 time zone.
How can I be sure all my information is secure?
The data collected from monitored computers is sent encrypted, ensuring it cannot be read or interpreted by third parties. In addition, security can be verified by the browser padlock, which indicates secure data transmission and a trusted domain. The COMODO security certificate can also be verified in the website footer.
What is the data retention period?
The retention period depends on the plan selected:
- BASIC: 30 days
- SILVER: 60 days
- GOLD: 90 days
- ENTERPRISE: customized
How do I start using the product?
Simply create your account. Click on “Create your free account.” It’s quick and easy.
How do I cancel my account?
To cancel, an email must be sent to support@fsense.com requesting the cancellation.
I canceled my account. Can I reactivate it?
Yes. The user must send an email to support@fsense.com requesting reactivation.
Is my account data secure?
Yes. Data is sent encrypted and stored securely.
Can I change the email used to create my account?
No. The email is an identifier and cannot be changed. Only the name used when creating the account can be updated via the account settings in the online dashboard.
I forgot my password. How can I recover it?
On the login page, select [Forgot your password?]. After being redirected, enter the email associated with the account to recover it.
Website
Which languages are supported on the website?
The website supports Portuguese, English, and Spanish.
How does online account creation work?
- Click on “Create your free account” and set up your account.
- After being redirected to the online dashboard, download the desktop agent.
- Install the desktop agent on the computers to be monitored. Activate it using the same email used to create the account.
- Done! You can now access valuable insights directly from your online dashboard.
Desktop Agent
How do I install the desktop agent?
The Installation Manual contains all the necessary instructions to assist with the fSense installation.
How do I uninstall the desktop agent?
The desktop agent can be uninstalled by the user who installed it. Simply go to [Add or Remove Programs] and proceed with the uninstallation.
Can I monitor my company’s computers outside Brazil?
Yes. Once the installation is activated using a specific account email, the respective computer’s data will be sent to that account, regardless of the computer’s geographic location.
Is Internet access required to install the desktop agent?
Yes. Make sure your computer is properly connected to the Internet when installing the fSense desktop agent. Installation will not be possible without Internet access.
Online Module – Dashboard
How do I access the user manual?
The user manual provides a complete description of the product’s features.
Can I link two fSense accounts to the same monitored computer?
No. A monitored computer can only be associated with a single online account.